Support

Support

UK Based support team

As Tetraphones is a Tetrabyte company you can contact Tetrabyte for support of your phone system details of which can be found below.

If you would like a change made to your phone system once set up, call our UK based offices on our Freephone number 0800 160 1066 and get through directly to one of our engineers. Who have been working with VOIP phone systems for over 5 years, so will be able to interpret & implement your requests with ease.

When requests are made they are usually dealt with within one hour! Depending on the complexity of the changes this can take longer.

If you would like hardware support when possible we can talk your through general phone use and troubleshooting steps.

If you are experiencing any hardware related issues with your phones/equipment all of our phones are available with a standard 1 year warranty, with extended warranty’s offered for up to 3 year’s.

If your issues cannot be solved over the phone we can arrange a courier to collect your phone so that we can diagnose/repair and return the device to you where possible.

If you have any queries about our supported practices please contact us using the contact form or call us on 0800 160 1066.